Frequently Asked Questions
Are you a factory or trading company?
We are a professional factory. We produce dental chairs, dental air compressors, dental handpieces, and other dental-related products with CE and FDA certifications.
Where is your factory located and how can I visit?
Our manufacturing facility is located in a major industrial hub. You can easily reach us via the nearest international airport, followed by a short metro or taxi ride. We warmly welcome all clients to visit our production lines.
What is the typical production lead time?
Normally, production time ranges from two weeks to one month depending on the order quantity. Our representatives will provide specific lead time information for your order. Rush orders can be discussed based on your specific needs.
How long is the warranty period and what does it cover?
Our dental equipment carries a full one-year manufacturer warranty starting from the date of delivery. Please note that warranty claims may be voided due to neglect, lack of maintenance, or improper handling.
How can I access after-sales service and spare parts?
We provide comprehensive online support for technical questions. We offer free spare parts for container orders and guarantee the long-term availability of spare parts for our dental units to ensure your equipment remains operational.
Can I request a customized quotation?
Yes, we welcome your inquiries. You can leave a message or contact us directly to get the latest pricing and technical specifications for our medical equipment range.
MDV Medical
