What is the warranty for your medical furniture?
We provide a one-year warranty for free on our products to ensure your peace of mind.
How do you handle after-sales technical support?
We provide comprehensive support via operating manuals and videos. Our engineers are available for prompt responses via email or phone. For hardware issues within the warranty, spare parts are provided free of charge.
What are the available shipping methods and delivery times?
We offer Express (7-10 days), Air Freight (3-10 days), and Sea Freight (10-45 days depending on the port). We can also deliver to your specified forwarder in China.
What is the typical lead time for production?
Approximately 40% of our products are in stock. Production for others takes between 3 to 30 days depending on the specific item and quantity.
What payment terms do you accept?
We accept Telegraphic Transfer (T/T) in advance, Western Union, MoneyGram, PayPal, and Trade Assurance.
Can you provide customized solutions (OEM/ODM)?
Yes, we support both OEM and ODM services with no strict MOQ requirements to meet your specific hospital needs.