Frequently Asked Questions
Is your company a manufacturer or trader?
We are an industry & Trade company. We have our own investment in a factory for X-ray machines, and investing in high-quality factories to strengthen our product supply chain is our long-term strategy.
What certificates do you have for the products you supply?
All our products have ISO certification, 90% have CE marking, and some are FDA approved.
What is your warranty for medical equipment?
Basically 14 months after goods leave China. Our own manufactured X-ray machines come with a 24-month warranty.
What are your acceptable payment methods?
T/T in advance, Western Union, MoneyGram, and L/C if needed.
Can you provide OEM services?
Yes, we can. Some products with lower value require a specific quantity to qualify for OEM.
What is your Minimum Order Quantity (MOQ)?
For common equipment, the MOQ is 1 piece. For consumables, we can discuss the requirements based on the item.