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Frequently Asked Questions
Can I request a sample order?
Yes, we welcome sample orders to test and check the quality of our orthopedic devices. Mixed samples are also acceptable.
What is the typical lead time?
Sample preparation takes 3-5 days. For mass production orders, the lead time will be confirmed based on the specific quantity and requirements.
Do you offer product customization?
Yes, we have a professional design and drawing department equipped with CNC machines to provide high-precision customized services.
How are the products shipped?
We primarily ship via DHL, UPS, FedEx, or other professional couriers. Delivery typically takes 3-5 days with smooth customs clearance support.
What is the warranty period for the implants?
We offer a 3-year warranty on our products to ensure long-term reliability and customer satisfaction.
Can you print our logo on the products?
Yes, we provide logo printing services. Please inform us and provide your design requirements before production starts.